Stay informed. Hello has anyone had a successful outcome from viagogo through paypal. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Stay away from them!!!! Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". 7.3 Additional Policies. It is headquartered in the United States and owned by StubHub Holdings. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. There are an increasing number of unauthorised ticket resellers operating online. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . FILE A DISPUTE WITH YOUR BANK. After you raised a dispute did paypal stop or refund deduction from card? They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. But you might not know you're buying from them. NSW Fair Trading investigating Viagogo for unlawful behaviour. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. If you need to buy second-hand, know the risks. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Send the completed form to the office processing your application. Justice Burley labelled that as "qualitatively a very serious misrepresentation". PLEASE DO NOT TRUST VIAGOGO! Contact Viagogo directly - raise a complaint & request a full refund. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 6.9 Change or Suspension of Site. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. But the messaging in small letters at the very top of the screen is easy to miss. 1. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. I bought 2 blackpink ticket a month before the concert for 550eur per person. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 2.4 Listing. 6.3 Allocation of Risk. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Stock images:Getty, unless otherwise stated. You can email the site owner to let them know you were blocked. Provide lots of information and make a claim for a refund. A new screen will display that allows you to begin your refund request. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). ACCC chairman Rod Sims said the statements created a false sense of urgency. Editor, Marcus Herbert. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. We care about accuracy. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 6.8 All Sales are Final. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers The company has been the target of customer complaints, industry backlash and court action overseas. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. 1.4 Modification. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. The "on its site" disclaimer that followed was in a distinctly lighter font. For a list of these situations see In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. When listing seated tickets, all tickets in the same listing must be consecutive seats. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Ultimately there are two questions to be answered . Read more: Please note this does not include any sales or value added tax that may be payable on viagogos fees. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. To sell tickets, a Seller lists the tickets in the Site database. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. They could not promise tickets or even tell us where the seats were located in the venue.". The action you just performed triggered the security solution. Spain, the UK and Australia. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. We made the case to Google Australia that Viagogo is still up to its old tricks. All sales and bids are final. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). FanFair Alliance - Ever get the feeling you've been cheated? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. To request a refund: From the actions menu, select the 'Request Refund' option. And we're hardly the only ones who have a gripe with the company. -Explore the world's largest selection of events. Otherwise, avoid!!! Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. If You do not qualify, do not use the Services. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. ! Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. What ticket resellers must do If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Third, watch out for drip pricing. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. South Australia's Consumer . Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 1. I entered the incorrect email when registering, how do I change it? Australian Competition and Consumer Commission (ACCC). The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. We will not allow You to buy or sell tickets before You have registered with Us. If tickets are not consecutive, then the Seller must create a separate listing. Try to get in touch with the reseller for a refund. ! If you search for the tickets and the website has the word Viagogo in the URL, do not buy. How do I unsubscribe from your newsletter? Ticket-holders to postponed events will be able. Can I pick up my tickets instead of having them shipped? This includes reports four tickets to . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We will also add sales or value added tax on our fees as applicable. Such notice shall be deemed given one business day after the email is sent. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. 6.5 Tax Indemnity. We take no responsibility for such issues. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. If the Google listing says ad, do not click. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 3.2 Other Information. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Contact @viagogo over social media Set up a Twitter account. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Why do my tickets have someone elses name on them? 2.16 Season Cards. Can I buy tickets that are personalised with someone else's name on them? Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Your rating will help us improve the website. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. . use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. I'm Travelling - where and when will I receive my tickets? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 6.11 Permitted use. How do I change the email address on my account? During this time, the Site will be temporarily unavailable. See something that's not quite right in this article? 2.1 Requirements. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Find out more about fact-checking at CHOICE. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . To be a member of this Site, You must agree to accept the terms in this Agreement. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material.

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